UNCG
Chris Wright, Computer Technology Consultant
Please contact Chris by calling 6-TECH. This is a policy that is mandated by IRIS. Since Chris is a split funded associate with the School of Music and IRIS, this is important. IRCS Policy # 6 states: “All client requests for technical service should be initiated via the 6TECH system. All technicians log their work in according to IT’s practices for incident and project management. In addition, this is helpful to getting your call handled in the most efficient and effective manner possible.” If Chris is out, or unavailable to fulfill your request in the appropriate time, this will alert the Help Desk that someone else needs to be sent out to assist. You may email Chris, but this will only serve as a secondary reminder to him after you have alerted 6-TECH. In addition, if there is a major crisis - you may contact Amy Moore at 334-5889 and she will alert Chris or someone in IT of the issue.
When you contact the HELP desk, you should, give as much information as possible for the technical staff to determine the severity of your needs. Please be honest in what your problem is and understand that there are some problems that have greater priority than others. Chris will build his schedule on the following needs: Lab issues first, then major computer problems for faculty, or staff, then minor computer problems for faculty and staff and finally maintenance or routine software upgrades, etc. Please know that if Chris is working on your computer and gets a call that we have deemed to be of a higher priority - he may have to leave your project and return once the critical issue has been resolved.
For all audio and recording needs, please contact:
Dennis Hopson, Audio Technician
Please contact Dennis by emalling him at dwhopson@uncg.edu or in an emergency - you may also leave him a voicemail at 334-6164. Email provides Dennis with a precise record of your request and allows him to handle your request more efficiently.
Dennis has a flexible shift; therefore, you will need to give him ample notice of any recording needs you may have.
Dennis is responsible for all stereo playback and recording equipment that is in the building (not attached to a computer). This includes purchasing, installing, maintaining, trouble-shooting, inventory and use instructions for systems in classrooms, audio portions of Room 217, rehearsal rooms, teaching studios, faculty offices, recital halls, and portable systems in room 222 (audio carts). In the case of an emergency with classroom equipment, there are carts available in room 222. See Noah Hock to access these carts.
In addition, please report any problems to Dennis as soon as they arise - so that he can work to keep all of our equipment up and running.
For all instructional software needs, please contact:
Brian Thacker, Instructional Technology Consultant
Please contact Brian by emailing him at brthacke@uncg.edu or leave him a voicemail at 256-0164 or stop by. He does both “walk-in” consultations and “appointments”
Brian is responsible for supporting faculty for teaching and instruction using technology, not just web, but classroom technology that involves TLC teaching stations. He will work with faculty on developing websites that are used for instruction purposes. He doesn’t install or fix broken software, but can train faculty on how to use the software properly and how to use it in your instruction. He is also willing to assist with training on an as needed basis, basic tech support/troubleshooting with the TLC teaching stations.
In addition, Brian Thacker will provide assistance as he is available with video equipment issues.
For support with the TLC teaching centers in Rooms 217, 221 and 245, please contact:
The Teacher and Learning Center
Please contact TLC at 334-5078. Important reminder that all hardware and overall software issues for the TLC teaching stations will be handled by TLC.
For all Piano technical needs, please contact:
Charles E. Angel, Piano Technician
Please contact Charlie by emailing him at c_angel@uncg.edu or leave him a voicemail at 334-4309.
Please email or phone him regarding times that your studio is free. In addition, he will be setting up some times and contacting you to see if the scheduled time will work., He needs 3-4 hours slots. A complete service ideally needs to be done once per semester to maintain piano quality. The work would include careful action regulation, voicing, repairs and cleaning.
For recital hall performances, please inform Charlie in advance which piano you will be using - (Kawai or Steinway) or if you are using both or the harpsichord, the fortepiano or all of these instruments. This helps him to provide better tuning service to you.
General Reminders
- All purchases of equipment must be approved by the Dean. In addition, you will need to consult the proper technical staff person so that they can give guidance.
- All of our technical staff will do routine checks of equipment to ensure that it is running properly. Please report any problems as soon as you can.
- All Technical Staff shall attend School of Music Technology Committee meetings.
- Any problems with equipment should be reported to the proper technical SOM person in the manner mentioned above as soon as it is discovered so that we can fix the problem.
- Do not unplug and rearrange cabling on devices and systems in any classroom.
Here are some simple checks before contacting help:
- Check that the system is plugged in.
- Check that the power sequencer strip is turned on.
- Check that the power is on to the components you are using.
- Check that the amp/receiver or computer volume is turned up.
- Check that the speaker selector switches are depressed.
- Check that the device for playback is set on the amp/receiver.
- Check that the media has been inserted into the CD player or cassette deck and is in the proper position (CD’s label up, cassettes properly rewound)
- Check that the “pause” buttons are disabled.
- Check the tape monitor functions to be sure they are not selected.
- Reboot the computer